You’re at the cinema to watch a movie you’ve been dying to see. When it’s your turn to buy tickets, the salesperson tells you the movie has been canceled today. Do you:
Make the salesperson feel bad and ask to speak to a manager immediately so you can express your anger.
Ask for comp tickets so when you come back, you watch the movie for free.
Just walk away, even though you are upset because you came a long way for nothing.
