We all know those people who are incapable of admitting their faults. Instead, they turn things around to make it seem like it’s yours. And they NEVER say they’re sorry.
Don’t take it on
“It seems like you’re upset, I’m sorry you feel that way.”
“I forgot I have to complete something in the next 10 minutes. See you later.”
“I know you’re frustrated, but I am too.”
“I understand where you’re coming from, but I disagree with you.”
“Are you sure you’re talking about me, not you?”